![]() In 4 different challenges, students must calculate control limits, use control limits in real time to maintain control of a process, analyze control charts post hoc to determine whether a process is capable, and make managerial investments in preventive measures. It teaches students how to manage quality through the use of analytics related to statistical process control (SPC), process capability, and the cost of quality.Īuthored by Barbara Flynn from Indiana University and developed by Harvard Business Publishing, the simulation illustrates key quality control concepts in service, health care, and manufacturing settings. Harvard Business Publishing has released its newest simulation, Operations Management: Quality Analytics.
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